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Configuring the TLX ASCII Interface 13 Rev. A - July, 2015

Thinklogical Support

How to Contact Us

Customer Support

Thinklogical® is an engineering company and you will receive the information you require

directly from our most knowledgeable engineers.

We believe that the first line of support comes from the design

engineers that developed each particular product.

Therefore, your questions or issues will be handled promptly by our in-house engineers who are

most familiar with your products.

Thank you for choosing Thinklogical® products for your application.

We appreciate your business and are dedicated to helping you successfully use our products.

is always here to help you.

To contact us, please use the following telephone numbers and internet-based methods:

Website

Check out our website for current product offerings, support information and general information

about all of the products we offer.

Our internet website offers product information on all current systems, including technical

specification sheets and installation guides (for viewing online or for download), product

diagrams showing physical connections and other information you might need.

Internet: www.thinklogical.com

Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do

not have the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com

for a download.

Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone.

We will do our best to respond to your email inquiries promptly. Please use the following email

addresses:

[email protected] – Information on Thinklogical® and our products.

[email protected] – Sales Department - orders, questions or issues.

[email protected] – Product support, technical issues or questions, product

repairs and request for Return Authorization.

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